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      Get Started Add Content Billing FAQs


      Thy Nguyen

      Updated on April 10th, 2023

      Table of Contents

      When something important happens, Gridly will let you know through Notifications. Notifications will trigger if: 

      • Someone assigns a ticket to you.
      • Someone mentions you in a comment on a ticket.
      • Someone mentions you in a description of a ticket.
      • Someone updates a ticket that was assigned to you.


      Type of notifications Gridly sends

      • Red Dot Notifications: Notifications that appear above image2.png. When you have a new notification, a red bubble will appear with the number of new notifications you've received.
      • Pop-up Notifications: Notifications that pop up on your screen when you're logged in to Gridly and a member interacts with you (example: assigned a ticket to you). Click the notification to open the ticket or click X to close the notification.


      Adjusting notification settings

      1. Click on the profile picture in the top right corner, then select My profile.
      2. Select Notification setting.
      3. Toggle to switch pop-up notifications off and on. image3.gif


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