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Managing your subscription

Table of contents:

 

Only Owner or customized company Roles that have the Manage billing rights as Owners can access Billing options. Learn more about Company Roles here.

To find in-depth details about Gridly billing, refer to this article: Billing overview.

Billing Overview page in Gridly

From Gridly homepage, select Company settings from the left-hand side menu and switch to the Billing tab, or use this link: https://app.gridly.com/settings/billing/overview.

Under Overview, you will find these sections:

  • Monthly total: Your monthly total (before and after tax) and billing cycle.
  • Platform tier: Your current tier, the number of platform and translator seats available, and price per seat.
  • Modules (CMS, TMS, CAT)
  • Pay-as-you-go services

Change tier

  1. Open Billing overview.
  2. In the Platform tier section, click Change tier.
  3. Click Select under the tier you want.
  4. Fill in your payment information, then click Save.
  5. Fill in your billing information (optional).
  6. Each tier includes a number of free seats, add more seats if needed:
    • Platform seats: Grant users full access to all Gridly modules.
    • Translator seats: Grant users access to the CAT module only.
  7. Check the subscription preview, then click Purchase. 

Manage seats

  1. Open Billing overview.
  2. In the Platform tier section, click Manage seats.

Add seats

  1. Click on the seat type you want to increase.
  2. Click Purchase.

If you invite more members beyond the current number of seats, your billing will be automatically updated. You'll receive a confirmation pop-up:

Remove seats

To remove seats, you first need to deactivate members. The number of seats needs to be greater than the number of active members.

  1. Click on the seat type you want to decrease.
  2. Click Purchase.

Manage modules

Subscribe to a module

  1. Open Billing overview.
  2. Scroll to the module, click Subscribe.

Unsubscribe from a module

Unsubscribing from a module will also remove the seats included in that module. Please deactivate some members first to ensure the number of remaining seats is greater than the number of active members. 

  1. Open Billing overview.
  2. Scroll to the module, click Unsubscribe.
  1. Review the number of seats that will be removed and click Unsubscribe.

Manage auto-renewal

By default, your Gridly subscription is set to automatically renew at the end of each billing cycle. You can turn off auto-renewal or turn it back on as needed.

If your subscription expires due to auto-renewal being turned off, your data will become read-only until you renew your subscription.

Turn off auto-renewal

  1. Open Billing overview.
  2. In the Monthly total section, next to your billing cycle information, click Turn off auto renew.
  3. Click Turn off to confirm, or Keep plan to cancel and maintain auto-renewal.

Turn on auto-renewal

If you've previously turned off auto-renewal and want to re-enable it:

  1. Open Billing overview.
  2. In the Monthly total section, click Turn on auto renew.
  3. Click Turn on to enable auto-renewal, or Keep to maintain the current non-renewing status.

Manage billing information

Download monthly statement/invoice

You can find all your invoices and receipts in the Billing menu. You'll also receive invoices and receipts in your Gridly billing email. 

  1. Open Billing history.
  2. Click to download a monthly statement. 
  3. To download invoices (Stripe, Fortnox), click or .
  4. To download all invoices within the month, click Download all.

Update payment information

  1. Open Billing details.
  2. Click Change, update your card details and click Save.

Update billing information

  1. Open Billing details.
  2. Select Edit to add Billing Information. 
  3. Click Save when done.